Core Services Provided by Local SSA Offices in Pennsylvania

Here are the most common services available at SSA offices throughout Pennsylvania:

1. Applying for SSDI or SSI Benefits

You can initiate a Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) application at your local SSA office. While many applications are now submitted online, in-person or phone appointments are still available for individuals who need extra assistance or prefer face-to-face interaction.

2. Appeals and Reconsideration Requests

If your SSDI or SSI claim is denied, local SSA offices can help you file a reconsideration request or appeal. While decisions are handled at the state Disability Determination Services (DDS) level, your local office helps initiate the process.

3. Social Security Card Services

You can visit your local SSA office to:

• Apply for a new Social Security card
• Replace a lost or stolen card
• Update your name due to marriage, divorce, or legal change

Proof of identity and citizenship or lawful immigration status is required.

4. Report Changes That Affect Benefits

You are required to report certain life changes to SSA, including:

• Change of address
• Employment status updates
• Marital status changes
• Changes in income or assets

These updates can often be handled in person, by phone, or online—but the local office is a valuable fallback when you need help navigating the system.

5. Medicare Enrollment Assistance

Local SSA offices help individuals:

• Enroll in Medicare Part A and B
• Request changes to Medicare plans
• Understand premiums, coverage, and eligibility rules

This service is especially useful for those newly approved for SSDI, since Medicare kicks in after 24 months of disability benefits.

6. Benefit Verification and Statements

If you need proof of your income for housing, loans, or public assistance programs, your local SSA office can provide an official Benefit Verification Letter detailing your benefit amounts.

Locating Your Local SSA Office in Pennsylvania

SSA operates dozens of offices across Pennsylvania, from Philadelphia to Pittsburgh, Erie, Harrisburg, and many rural counties. You can find the nearest location using the SSA Office Locator by entering your ZIP code.

Each office typically operates Monday through Friday, 9 a.m. to 4 p.m., though hours may vary depending on staff availability and current federal guidelines.